ABOUT

CX Strategy Consulting Built on Full-Spectrum CX Expertise and Proven Leadership


Customer ConneCX is led by Sarah Landsman, a seasoned business leader with over 20 years of experience in customer experience, brand strategy, and marketing analytics. Known for her data-driven decision making and brand-centric approach, Sarah has helped companies connect customer insights to measurable business outcomes.

Her work includes high-impact engagements with Kroger, LensCrafters, and The Home Depot, along with consumer brands like Downy, Prilosec OTC, Actonel, and Asacol. From retail and healthcare to startups and digital platforms, Sarah’s reputation is rooted in collaborative problem-solving and strategies that drive real-world impact.

Meet Sarah Landsman


Founder | Strategic Lead | Customer Experience Consultant
Sarah brings a rare blend of full-spectrum CX expertise and strategic clarity developed across corporate and agency settings. Her background spans product innovation, loyalty, brand positioning, and go-to-market planning. With a focus on aligning customer needs with business goals, she helps organizations turn insights into outcomes.

Based in Cincinnati, she partners directly with clients to design and deliver meaningful customer experiences, grounded in empathy, clarity, and accountability.

Retail & Lifestyle
Kroger, LensCrafters, The Home Depot, Oneida

Consumer Products
Downy, Prilosec OTC, Actonel, Asacol

Emerging Brands & Startups
Scalable CX programs powered by insights and flexible infrastructure

Each project is tailored. No templates. Just clear thinking and customized strategies rooted in business reality.

My Values


Clarity
I distill complexity into direction and focus on what drives performance.
Empathy
Human experience matters. Your customers, your team, your mission.
Integrity

I provide transparent, honest guidance with every recommendation.
Impact
True success means meaningful progress for your brand and your audience.

Let’s transform insight into action through brand-centric customer experiences that deliver on both strategy and heart.

Brands I’ve Worked With

Strategic CX Design Grounded in Reality

Customer-Centric Execution with Measurable Impact

Brand Strategy Driven by Data, Not Guesswork

Marketing Insights That Build Loyalty and Trust

© 2025 Customer ConneCX