CX Strategy, Delivery, and Measurement Services

Customer Experience Consulting

Whether you need to define your direction, activate your strategy, or evaluate success, my three-pillar service model, Design, Deliver, and Measure, offers flexible, tailored support. Grounded in a brand-centric approach and data-driven decision making, these services are built to align with your specific business goals.

DESIGN

DELIVER

MEASURE

DESIGN

Insight-Driven Strategy Development and Facilitation
Great customer experiences start with deep understanding. Under the Design pillar, I lead targeted research and strategic sessions that define the right path forward for your customer experience and brand strategy initiatives.

Services include:

Consumer Research (interviews, focus groups, surveys) to surface needs, behaviors, and expectations
Strategy Development for CX and brand roadmaps rooted in real insight
Facilitation and Collaborative Workshops to drive team alignment and innovation
Landscape Assessments to evaluate market dynamics and competitive context
Size of Prize Estimation to prioritize opportunities by business potential

Contact Me to Start Designing →

DELIVER

Customer Experience Activation and Team Enablement
Even the best strategy needs execution. Under Deliver, I work alongside your teams to translate vision into action, guiding journey design, messaging, and internal alignment with clarity and momentum.

Services include:

Customer Journey Mapping across digital, physical, and service touchpoints
Marketing and Content Strategy to bring brand messaging to life
Retail Media Network Strategy to connect paid and owned media experiences
Internal Training and Playbooks to prepare teams for consistent delivery

Learn More About Delivering Results →

MEASURE

Analytics, Evaluation, and Continuous Improvement
What gets measured, improves. The Measure pillar brings structure and clarity to performance tracking, combining qualitative insights and quantitative rigor to help brands evolve with purpose.

Services include:

Customer Sentiment Analysis using both qualitative and quantitative data
KPI Frameworks and Dashboards customized to your goals and context
Campaign and Program Evaluation to determine effectiveness and refine approach
Measurement Strategy design to ensure you track what truly matters

See How We Measure What Matters →

Why Customer ConneCX

With a hands-on solo consultancy model, I offer full-spectrum CX expertise backed by two decades of proven leadership & experience in retail, healthcare, and CPG. From strategy to execution to evaluation, I help organizations connect insight to outcomes with practical, human-centered solutions.
By aligning brand strategy, customer experience, and marketing execution, I ensure your teams move with clarity, and your customers feel the difference.